Amelia Clow Interiors
Last updated: 1st Oct 2026
We hope you love your cushions, throws and homeware. If you don’t, or if something isn’t right, this policy explains your options. It applies to consumers buying from us online in the UK and does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Contact for returns: ameliaclow@
Return address: Hill Farm, Byslips Road, Studham, LU6 2ND
1. Changing your mind
You have the right to cancel your order for any reason within **14 days** of the day you (or someone you nominate) receive your goods. If your order arrives in separate deliveries, the 14 days run from the day the last item arrives.
To cancel, tell us clearly in writing, for example by emailing ameliaclow@
You then have a further **14 days** from telling us to send the goods back to us.
Condition of returned items
Items should be unused, unwashed and in their original condition and packaging where possible. You may handle and inspect items as you would in a shop, but please take reasonable care of them until they reach us. If an item comes back used, marked or damaged beyond what was needed to inspect it, we may reduce your refund to reflect the loss in value.
Cost of returning goods
If you change your mind, you are responsible for the cost of returning the goods unless we have agreed otherwise. We recommend using a tracked service, as you are responsible for the goods until they reach us.
2. Items that cannot be returned if you change your mind
By law, the 14-day cancellation right does not apply to goods that are **made to your specification or clearly personalised**. This includes bespoke items such as custom-sized cushions, made-to-order throws or items made in fabrics, colours or measurements you have chosen specially. We will tell you before you order if an item is made to order.
These items can still be returned if they are faulty or not as described (see section 3).
3. Faulty, damaged or incorrect items
By law, goods must be as described, of satisfactory quality and fit for purpose. If your item is faulty, damaged, or not what you ordered:
- **Within 30 days of delivery**, you can reject the item and receive a full refund.
- **After 30 days (and within 6 months)**, you can ask us to repair or replace the item. If we can’t do that within a reasonable time, or it fails again, you can ask for a refund or a price reduction.
- **After 6 months**, you may still have rights, but you may need to show the fault was present when the item was delivered.
Please contact us as soon as possible at ameliaclow@
Damaged in transit
Please check your parcel on arrival. If an item arrives damaged, let us know within [7] days with photos of the item and packaging so we can arrange a replacement or refund quickly. This does not limit your legal rights.
Handmade products
Our products are handmade, so small natural variations in pattern placement, stitching and colour are part of their character and are not faults. Screen colours may also vary slightly from the real item.
4. Refunds
- We will refund you **within 14 days** of receiving the goods back (or of receiving proof that you have sent them, if sooner). For items that haven’t been collected or delivered yet, we’ll refund within 14 days of you cancelling.
- Refunds go back to the **original payment method** at no cost to you.
- If you cancel under section 1, we will refund the standard delivery charge you paid. If you chose a more expensive delivery option, we will refund only the cost of our standard delivery.
5. Exchanges
If you would like a different size, colour or item, the quickest way is to return the original for a refund and place a new order. Contact us at [EMAIL ADDRESS] if you would like us to set aside the item you want.
6. How to return an item
1. Email ameliaclow@
2. Pack the item securely, ideally in its original packaging, and include your order number.
3. Send it to Hill Farm, Byslips Road, Studham, Dunstable, LU6 2ND using a tracked service and keep your proof of postage.
Please do not send items back to us without contacting us first, as we may not be able to match them to your order.
7. Sale items and gift purchases
Sale items are covered by this policy in the same way as full-price items. If you receive an item as a gift, the person who bought it can return it; we can refund to the original payment method only.
8. Orders made in person
If you buy from us in person, for example at a craft fair or market, the 14-day cancellation right for distance sales does not apply, but your rights if goods are faulty or not as described still do. Where possible, we are happy to offer [an exchange or refund within X days] on in-person purchases.
9. Your statutory rights
Nothing in this policy limits your legal rights as a consumer. If you buy from us as a business, rather than as a consumer, [these terms may differ – please contact us].
10. Contact us
Amelia Clow Interiors
Hill Farm, Byslips Road, Studham, LU6 2ND
Ameliaclow@ameliaclowinterios.
07773036007